Terms & Conditions

Using the Website

  1. This website is owned and operated by Dyson Limited of Tetbury Hill, Malmesbury, Wiltshire, SN16 0RP (company number 2627406). Purchases from this website are purchases from us.
  2. By using this website and ordering goods from it, you agree to these terms and conditions (the “Conditions”) and you accept that the Conditions and your use of the website shall be governed by English law and are subject to the exclusive jurisdiction of the English courts. Nothing in these Conditions affects your statutory consumer rights.
  3. Please keep your account and password details safe and do not disclose them to anyone else. If you suspect that someone else has them, please tell us straightaway as we cannot be responsible for anything that happens if they are lost and you do not tell us.
  4. Please ensure that any information you provide to us is accurate and current.
  5. Remember to check the Conditions when you use the website as we may change the Conditions from time and time and you will be subject to the Conditions in force at the time that you use the website. We may change the prices and availability of goods without notice to ensure they are as up to date as possible.
  6. We try to make sure all the information on the website is accurate, but if we have made a mistake and you spot it, please let us know. Please regularly update your computer’s virus protection software as we can’t guarantee that the website will be free from viruses.
  7. We may suspend or terminate access to the website without notice.
  8. Dyson reserves the right to end promotions before the advertised closing date.
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Buying from the Website

  1. This website is owned and operated by Dyson Limited of Tetbury Hill, Malmesbury, Wiltshire, SN16 0RP (company number 2627406). Purchases from this website are purchases from us.
  2. Even though we try to accept all orders, sometimes this might not be possible. If your order is declined or cancelled by us after your credit card has been charged for the purchase, we will promptly issue a credit to your credit card.
  3. Payment for the goods which you order must be made by one of the following credit or debit cards: Mastercard, Visa or Maestro. We won’t dispatch your order until we receive full cleared payment.
  4. We can only accept orders from and dispatch goods to addresses within the UK Mainland.
  5. Delivery dates of the goods are intended to be an estimate only. We will try to deliver the goods within 5 days of the acceptance of your order, subject to availability of stock. If you order more than one product, your order may be dispatched separately and may be delivered to you at different times.
  6. The goods will be at your risk from the time of delivery. However, ownership of the goods will only pass to you on delivery provided we have received full payment.
  7. Please note due to size restrictions we are unable to deliver vacuum cleaners to BFPO addresses
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Returns

  1. You may cancel your order at any time up to 14 days after receiving the goods by notifying us in writing either by:
    • post to the address marked above, marked for the attention of the Customer Liaison Department; or
    • fax to 01666 827298 marked for the attention of the Customer Liaison Department; or
    • email to askdyson@dyson.co.uk
  2. You must return the goods with the original packaging to us at your expense. Note that if you fail to take reasonable care of the goods we might not be able to accept their return. Otherwise, we will refund the full purchase price to you to the card you originally used for the purchase.
  3. Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the goods to you and the cost incurred by you in returning the goods to us.
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Dyson Blog

  1. We’d be delighted if you’d join us on our blog. If you do participate, please be aware that there are a few rules to follow.
  2. If you submit material for display on this website you must:
    • make sure the material is accurate, complete and up to date;
    • ensure that the material is not untrue, defamatory, obscene or abusive or otherwise objectionable or in breach of any applicable laws or rights of third parties;
    • not advertise or offer to sell any goods or services for any commercial purpose unless you have our written consent to do so;
    • try to ensure that any material you submit is free from viruses or anything else which may have a contaminating or destructive effect on any part of the website or any other technology;
    • ensure that you are authorised to submit all of the information contained in the material; and
    • allow us and our affiliates the non-exclusive, royalty-free and fully sub-licensable rights to use, reproduce, translate and adapt it throughout the world in any media.
  3. If we think that any material placed on the website is in breach of these Conditions, then we will remove that material.
  4. We will not be responsible for any material supplied by you or any user of this website for display on the site.
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Liability

  1. We hope that you will be totally satisfied with your order. Our liability for losses you suffer as a result of us not complying with these Conditions is strictly limited to the purchase price of the goods you purchased and any losses which are a foreseeable consequence of us not complying with these Conditions. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
  2. We will not be responsible for any indirect or consequential loss of any kind (including but not limited to loss of profits, revenue, or goodwill) howsoever arising in connection with your use of the website and any goods purchased.
  3. We do not limit in any way our liability for:
    • (a)death or personal injury caused by our negligence;
    • (b)under section 2(3) of the Consumer Protection Act 1987;
    • (c)for fraud or fraudulent misrepresentation; or
    • (d)for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
  4. If you do not comply with these Conditions, we will hold you responsible if we suffer any loss as a result.
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Intellectual Property Rights

  1. The trade marks and logos displayed on this site belong to us (except for the British Allergy Foundation and Good Housekeeping Institute logos). You are not authorised to use any trade mark or logo displayed on this site without our written permission.
  2. Assume that everything that you read on this website is protected by copyright unless otherwise stated. You may only use material on this website for personal, non-commercial use. Please contact us if you would like to use any of the information for public or commercial purposes.
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DC16 Offer (free tool kit worth £40.00)

This offer is open to residents of the UK only. The closing date for this offer is Wednesday 15th December 2010. There is no cash alternative. This offer cannot be used in conjunction with another offer. The DC30 and DC31 are not eligible for this offer. This offer only applies to DC16 sales through dyson.co.uk. Not applicable to any refurbished models, DC16 Car and Boat and DC16 Animal. The free DC16 tool kit will be dispatched separately and delivered within 28 working days from date of purchase. While stocks last.

Next day delivery available for all handheld orders made before 12.00pm. Orders made after 12.00pm will be processed and despatched the following working day. We do not process orders on Saturday or Sunday, so they will be despatched on Monday.

Please note: next day delivery is not available on refurbished models.

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Free soft dusting brush and Dyzolv™ spot cleaner offer

This offer is open to residents of the UK only. The closing date for this offer for DC25 Animal is Wednesday 25th August 2010. The closing date of this offer for DC25 All Floors, DC23 Allergy, DC23 Animal and DC23 Motorhead is Thursday 30th September 2010. There is no cash alternative. This offer cannot be used in conjunction with another offer. This offer only applies to sales of these vacuum cleaners purchased through Dyson.co.uk. The free Soft dusting brush and Dyzolv™ spot cleaner will be dispatched separately and delivered within 5 to 7 working days from date of purchase. While stocks last.

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DC30, DC31 and DC31 Animal offer (free extendable hose £18.00)

This offer is open to residents of the UK only. The closing date of this offer is Wednesday 25th August 2010. This offer cannot be used in conjunction with another offer. This offer only applies to DC30 and DC31 sales through dyson.co.uk. Not applicable to any refurbished models. The free extendable hose will be dispatched separately and delivered within 5 to 7 working days from date of purchase. While stocks last

Next day delivery available for all handheld orders made before 12.00pm. Orders made after 12.00pm will be processed and despatched the following working day. We do not process orders on Saturday or Sunday, so they will be despatched on Monday.

Please note: next day delivery is not available on refurbished models

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End of line machines (limited offer)

This offer is open to residents of the UK only. There is no cash alternative. This offer cannot be used in conjunction with another offer. This offer only applies to end of line machines sold through Dyson.co.uk. While stocks last.

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Free car cleaning kit offer

This offer is open to residents of the UK only. The closing date of this offer for DC19T2 is Wednesday 25th August 2010. The closing date of this offer for DC14 Origin, DC27 All Floors and DC27 Animal is Thursday 30th September 2010. This offer only applies to sales of these vacuum cleaners purchased through Dyson.co.uk. There is no cash alternative. This offer cannot be used in conjunction with another offer. The free Car cleaning kit will be dispatched separately and delivered within 5 to 7 working days from date of purchase. While stocks last.

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Free home cleaning kit

This offer is open to residents of the UK only. The closing date of this offer is Wednesday 25 th August 2010. This offer only applies to sales of DC24 All Floors purchased through Dyson.co.uk. There is no cash alternative. This offer cannot be used in conjunction with another offer. The free Home cleaning kit will be dispatched separately and delivered within 5 to 7 working days from date of purchase. While stocks last.

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VAT number

VAT number: 736734610

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